Human Resources Management - Strategies for Success and Managing Failures

Code of Ethical Conduct

The Mount Sinai Hospital Code of Ethical Conduct

Managing for Organizational Integrity

Lynn S. Paine, Harvard Business Review

Burnout Among Health Professionals and Its Effect on Patient Safety

Audrey Lyndon, PhD (Agency for Healthcare Research and Quality)

The Ontario Ministry of Health and Long-Term Care

(The Minister of Health and Long-Term Care - Hon. Dr. Eric Hoskins )

Accreditation Canada - Health Standards Organization (HSO)

Leslee J. Thompson, CEO

The (Ontario) Ministry of Labour

"The Ministry of Labour's mission is to advance safe, fair and harmonious workplace practices that are essential to the social and economic well-being of the people of Ontario" - (Kevin Flynn, Ontario Minister of Labour)

Canadians' health-care costs have skyrocketed: Study

(The Toronto Sun - August 1, 2017)

Royal Ottawa Hospital (Ontario) fined $75K after nurse stabbed at Brockville facility - patient stabbed nurse in head, neck in 2014

(CBC News, Aug 16, 2017)

'Kicked, spat on, bit, pushed': Violence against front-line hospital staff on the rise - (victim - Sharp said he has had difficulty getting compensation from the Workplace Safety and Insurance Board (WSIB), which refused to pay for some of his medications)

(CBC News, Nov 05, 2017)

Preventing workplace violence in the health care sector (Ontario, Canada)

"Everyone should be able to work in a safe and healthy workplace. The Occupational Health and Safety Act sets out roles and responsibilities of workplace parties with respect to workplace violence and workplace harassment, including developing and implementing policies and programs and providing information and instruction on these." (MOL, September 7, 2017)

The Rise of Toxic Leadership and Toxic Workplaces

Ray Williams, (Psychology Today - 01-27-2016

Commitment to Ongoing Improvement, Strong Staff Engagement Keys to Accreditation Success?

The Ottawa Hospital - On May 31, 2017, the Ottawa Hospital (TOH) issued a press release to announce that it had received the highest rating possible from Accreditation Canada (Accreditation Canada, Jun 19, 2017)

Welcome to the 'Study of Leading Indicators for Occupational Health and Safety Management Systems in Healthcare' website

This project, funded by the Ministry of Labour, will examine a new approach to strengthening the occupational health and safety system in healthcare settings - "Ontario's healthcare sector employs more than 800,000 employees with hospitals being the largest employer. Every day, healthcare workers encounter physical risks from repetitive lifting and moving, chemical risks, risks of infection and threats of violence. For the past five years the healthcare sector has ranked second highest for lost-time injury rates (injuries that result in lost time from work) among the 16 Ontario sectors, with female healthcare workers currently ranked the highest among all occupations for lost-time claims (WSIB, 2014). In addition, approximately $2.5B is spent yearly on occupational injuries (WSIB, 2012). Despite an increased focus on improving Ontario's Occupational Health and Safety System, the injury statistics are not improving significantly. One of the potential keys to changing this trend is the development of a culture of healthy and safe workplaces, including the effective utilization of leading indicators within Occupational Health and Safety Management Systems (OHSMS). Leading indicators are workplace characteristics that precede occupational health and safety outcomes and, if changed, are expected to change these outcomes. Using leading indicators to measure health and safety has been common practice in high-risk industries; however, this shift has not occurred in healthcare. Therefore, the aim of this study is to conduct a longitudinal study implementing leading indicators and evaluating the effectiveness of this intervention on improving selected health and safety workplace indicators"

Healthcare Safety Info-eLink™ - "Committed to Safe Patient Care Through Healthcare Occupational Health and Safety Management Performance Excellence"

"An Integrated Healthcare Safety Management System - The Link Between Staff and Patient Safety" An Innovative Total Quality Holistic Approach for Effective Healthcare Safety Management — Christopher J. Lipowski CRSP - (ppt)

Modern Healthcare Safety Management — "A Systems Approach"

Pinnacle Enterprises Canada

Does Poor Safety Equal Poor Management?

Does Poor Safety Equal Poor Management? - Terry L. Mathis | Nov 11, 2013 (EHSToday)

Study of Leading Indicators for Occupational Health and Safety Management Systems in Healthcare

Thomas Hayes, BASc, MHA, MBA, Director of Safety and Security, The Ottawa Hospital (School of Nursing - Queens University)

Credentials Versus Competence

by Glyn Jones (COS - Thomson Reuters Canada)

What Really Motivates People to be Honest in Business

TED Presentation by Alexander Wagner

Ottawa Hospital files lawsuit against former directors, contractors

"Alleged kickbacks include luxury trips, discounts on cars, free personal home renos" (CBC News, Jan 06, 2016)

Former director fires back at Ottawa Hospital over fraud claim

"Frank Medwenitsch 'had his reputation destroyed,' says counterclaim seeking more than $350K"(CBC News, Jun 03, 2016)

Ottawa Hospital denies defaming former director accused in kickback scheme

(CBC News, Aug 01, 2017)

Ottawa Hospital director accused of fraud was 'loyal and honest,' defence claim says

(CBC News, July 29, 2017)

Ottawa Hospital chief operating officer cleared in forensic audit "Work done by Hospital contractors on Cameron Love's (executive vice-president and chief operating officer) home paid for personally, audit finds"

(CBC News, Jan 14, 2016)

The Failure-Tolerant Leader

Richard Farson and Ralph Keyes (Harvard Business Review)

New site could add costs to Ottawa Hospital construction: Poilievre ""The Ottawa Hospital is responsible for the cost of the construction project."

(Ottawa Sun, June 23, 2017)

Ottawa Hospital clean-up could be more costly than previously announced

(Ottawa Metro News)

Patients with emergency surgery delays have higher risk of dying, study finds - Nearly 20 per cent of Ottawa Hospital patients experienced a delay, researchers found

(CBC News, Jul 10, 2017)

No ride home, no kidney stone surgery, Ottawa man told - "A military veteran suffering from a painful kidney stone had his surgery at an Ottawa hospital abruptly cancelled last month when a doctor discovered he didn't have a ride home"

(CBC News, Oct 02, 2017)

Hospital staff rally in Ottawa for more beds, end to funding cuts

(CBC News, Oct 27, 2017)

Jack Kitts, Ottawa Hospital president, says he won't step down amid contracts scandal

(CBC News, Mar 07, 2016)

Dysfunctional Leadership & Dysfunctional Organizations

Med Yones, International Institute of Management (pdf)

The Ottawa Hospital Senior Management - (Renée Légaré Executive Vice-President and Chief Human Resources Officer)


The Cost of Conflict Incompetence

Centre for Creative Leadership

The Failure-Tolerant Leader

Richard Farson and Ralph Keyes (Harvard Business Review)

Queensway Carleton Hospital Administration Leadership - (Mr. Greg Hedgecoe, Vice President Human Resources & Organizational Effectiveness - former Ottawa Hospital Director of Talent Management and Leadership Development)


IWK's finance chief steps down in wake of expense scandal

(CBC News, Sep 25, 2017)

Ontario Public Sector Salary Disclosure 2016


Search Ontario's 2016 Sunshine List

(CNC News Mar 31, 2017)

Accreditation Canada

Board of Directors (The affairs of AC are overseen by the Board and CEO of HSO)

The Implications of Corporate Psychopaths for Business And Society: An Initial Examination And A Call To Arms

CLIVE R. BODDY - Middlesex University Business School (pdf) (CBC News, Sep 27, 2017)

Who Are The Difficult Employees? Psychopathological Attributions Of Their Co-workers - B. Kemelgor et al

B. Kemelgor et al (pdf)

Snakes in Suits - When Psychopaths Go to Work

Paul Babiak, Robert D. Hare

The Influence of Corporate Psychopaths on Corporate Social Responsibility and Organizational Commitment to Employees

JOURNAL OF BUSINESS ETHICS, Volume 97, Number 1, 1-19, DOI: 10.1007/s10551-010-0492-3 (CBC News, Sep 27, 2017)

Health Canada

(The Honourable Ginette Petitpas Taylor )

Comparing Performance of Universal Health Care Countries, 2017

(The Fraser Institute - 2017)

Hiring Qualified Employees


The importance of human resources management in health care: a global context

Stefane M Kabene, Carole Orchard, John M H, Raymond Leduc, Human Resources for Health 2006, 4:20

Human Resources Professionals Association (HRPA)

The Human Resources Professionals Association regulates the HR profession in Ontario. It is committed to protecting the public and advancing its members careers and professional capabilities. In Ontario, HRPA issues the Certified Human Resources Professional (CHRP) and the Senior Human Resources Professional (SHRP) designations.

Suicide Among Physicians Is A Public Health Crisis

Amitha Kalaichandran - (

Safety Responsibilities for Supervisors


The Employer's Guide to Hiring a Safety Professional

American Society of Safety Engineers - Use this guide to assist you in hiring a competent professional to manage safety and health risks in your organization. (pdf)

A Think Piece: How HR Caused Toyota To Crash

ERE MEDIA - By Dr. John Sullivan


A New Mandate for Human Resources

Dave Ulrich - Harvard Business Review

Health Leaders and Managers in Canada: The Human Resource Dilemma

The Canadian College of Health Service Executives (pdf)

Adopting a Health & Safety Management System: A New Leadership Imperative

Joseline Sikorski (pdf)

Raising the Bar for People Practices: Helping All Health Organizations Become "Preferred Employers"

Graham S. Lowe, Healthcare Quarterly, 8(1) : 60-63

Human Resource Executive Online

HR Exectutive Online

Human Resource Management in Health Care: Principles and Practice

L. Fleming Fallon Jr., MD, DrPH, MBA, Bowling Green State University Charles R. McConnell, MBA, CM - ISBN-13: 9780763735319

Successful health and safety management

Health and Safety Executive (pdf)

Transformational Leadership and Evidence-Based Management

Committee on the Work Environment for Nurses and Patient Safety - Ann Page, Editor,

Attendance Management

Stephen Bevan, The Work Foundation (pdf)

Management practices can make employees sick - The Leadership Factor

ACCIDENT PREVENTION January/February 2002 (PDF file)


World Health Organization (pdf)


European Agency for Safety and Health at Work (pdf)

Effects of Job Strain, Hospital Organizational Factors and Individual Characteristics on WorkAmong Nurses

Workplace Safety and Insurance Board (WSIB) of Ontario (pdf)


Willson Lewis LLP (ppt)

On sick leave

Statistics Canada, April 2006 Vol. 7, no. 4

Canadian HR Reporter

Thomson Reuters Canada Ltd.

Nurse staffing and patient safety: current knowledge and implications for action

Jack Needleman, Harvard School of Public Health, Boston, MA USA and Peter Buerhaus, Vanderbilt University School of Nursing, Nashville, TN, USA -
International Journal for Quality in Health Care 15:275-277 (2003)

Patient Safety and Quality An Evidence-Based Handbook for Nurses

AHRQ Publication No. 08-0043)

Building a Future: An Integrated Strategy for Nursing Human Resources

The Nursing Study Corporation (pdf)

Introduction to the Global Human Resources Discipline

Society for Human Resource Management

Maslow's hierarchy of needs

Khan Academy (2017)

Healthcare Organizational Emotional Intelligence and Total Quality Safety Management

Pinnacle Enterprises Canada

Disability Management

Pinnacle Enterprises Canada

Keeping Patients Safe: Transforming the Work Environment of Nurses

National Academy of Sciences

Disability Management Parallels Positive Psychology in Work Organizations

Dr. Jasen M. Walker and Dr. Fred Heffner

Healthcare use before and after a workplace injury in British Columbia, Canada

J A Brown, P McDonough, C A Mustard, and H S Shannon
Occup Environ Med. 2006 June; 63(6): 396–403

Nursing Crisis: Retention Strategies for Hospital Administrators

Chan, C. C. A., McBey, K., Basset, M., O’Donnell, M. & Winter, R. (2004). Nursing Crisis: Retention Strategies for Hospital Administrators, Research and Practice in Human Resource Management, 12(2), 31-56.

Organizational safety: Which management practices are most effective in reducing employee injury rates?

Does Online Instruction Work?

Studies that look at the effectiveness of online training, compared to classroom-based learning, offer some conflicting results. Online training seems to be more effective for older, motivated students, while the classroom works best for younger low-achievers. There some lessons HR leaders can take away from the findings.
- Peter Cappelli, George W. Taylor Professor of Management and director of the Center for Human Resources, The Wharton School.

Participatory Action Training for Hospital Nurses Program to Prevent Musculoskeletal Disorders

(PDF file)

Organizational Climate of Staff Working Conditions and Safety—An Integrative Model

Patricia W. Stone, Michael I. Harrison, Penny Feldman, Mark Linzer, Timothy Peng, Douglas Roblin, Jill Scott-Cawiezell, Nicholas Warren, and Eric S. Williams


IRSST (pdf)

Workforce Reduction Practices in Canadian Hospitals

Kent V. Rondeau, University of Alberta; Terry H. Wagar Wilfrid, Laurier University - (pdf)

A Snapshot of Worklife Measurement in Canadian Healthcare Organizations:
Indicator Survey Results

Quality Worklife-Quality Healthcare Collaborative - June, 2009 (pdf)

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