Healthcare Human Resources Management

Tackling Wasteful Spending on Health

(Organisation for Economic Co-operation and Development - OECD, January 10, 2017)

Defendants in Ottawa Hospital fraud lawsuit want case dismissed

(CBC News, Jan 02, 2019)

Editorial: Answers needed on Ottawa Hospital fraud allegations

(Ottawa Citizen, February 3, 2017)

Former IWK CEO Tracy Kitch charged with fraud - Halifax police also lay fraud-related charges against former CFO Stephen D'Arcy

(CBC News, Oct 23, 2018)

Construction fraud can be hard to nail down

Shannon Moneo , Journal Of Commerce

Managing the Risk of Fraud

"While both Health Canada and Public Services and Procurement Canada had fraud risk management frameworks in place, neither completed a fraud risk assessment" - "Health Canada's response. Agreed. Health Canada is in the process of conducting a comprehensive fraud risk assessment, to be completed by 31 March 2018" (Auditor General of Canada, 2017)

Health System Procurement and Supply Management: Managing the Life Cycle of Technology for Maximum Value: What's New, What Stays, and What Must Go

(Don Juzwishin PhD, FCCHL Director Health Technology Assessment and Innovation Alberta Health Services, April 25, 2017)

65% of managers add zero or negative net value to the company

Jordan Peterson (YouTube)

"Social Intelligence"

Daniel Goleman - (YouTube

The Humanization of The Corporation

Martin Reeves, Claus Dierksmeier, and Claudio Chittaro; BCG HENDERSON INSTITUTE, FEBRUARY 8, 2018

Innovation, Ideas and Emotions: Riding the Amazement Cycle

Martin Reeves, Tim Leberecht, and Jack Fuller; BCG Henderson Institute, The Boston Consulting Group, APRIL 10, 2018

Talks to help you find the ideal employee

Organizational psychologist Adam Grant (TED)

Interaction Between Human Resources Management and OHS -
Preparing Future Managers

Sylvie Gravel et al IRSST (pdf)

Health Leaders and Managers in Canada: The Human Resource Dilemma

The Canadian College of Health Service Executives (pdf)

Dysfunctional Organizations and Leadership

Med Jones, President of International Institute of Management

'It's in their DNA': What makes people blow the whistle over their silent counterparts - 'Whistleblowers ... [are] almost more heroic than somebody that's running into a burning building'

(CBC News, Sep. 2018)

Talks to help you find the ideal employee - why teck needs humanities

Eric Berridge (TED)

Hiring Qualified Employees


Fake degrees: Exposing Canadians with phoney credentials (Marketplace)

CBC Marketplace - Youtube - 2017

Credentials Versus Competence

by Glyn Jones (COS - Thomson Reuters Canada)

The Employer's Guide to Hiring a Safety Professional

American Society of Safety Engineers - Use this guide to assist you in hiring a competent professional to manage safety and health risks in your organization. (pdf)


IRSST (pdf)

Maslow's hierarchy of needs

Khan Academy (2017)

The Cost of Conflict Incompetence

Centre for Creative Leadership

Healthcare Organizational Emotional Intelligence and Total Quality Safety Management

Pinnacle Enterprises Canada


Strategies for Learning from Failure

Amy C. Edmondson - Harvard Business Review

The Failure-Tolerant Leader

Richard Farson and Ralph Keyes (Harvard Business Review)

What Really Motivates People to be Honest in Business

TED Presentation by Alexander Wagner

Why People Lie

(Dr. Paul Ekman - 2009)

Who Are The Difficult Employees? Psychopathological Attributions Of Their Co-workers - B. Kemelgor et al

B. Kemelgor et al (pdf)

Snakes in Suits - When Psychopaths Go to Work

Paul Babiak, Robert D. Hare

The Influence of Corporate Psychopaths on Corporate Social Responsibility and Organizational Commitment to Employees

JOURNAL OF BUSINESS ETHICS, Volume 97, Number 1, 1-19, DOI: 10.1007/s10551-010-0492-3

The Implications of Corporate Psychopaths for Business And Society: An Initial Examination And A Call To Arms

CLIVE R. BODDY - Middlesex University Business School (pdf)

Managing for Organizational Integrity

Lynn S. Paine, Harvard Business Review

Code of Ethical Conduct

The Mount Sinai Hospital Code of Ethical Conduct - (a model to emulate)

The moral responsibility of the hospital

J Med Philos. 1982 Feb;7(1):87-100

Integrated Risk Management for Healthcare Organizations - Risk Resource Guide

"High profile failures in the business, financial, and healthcare sectors have underscored the importance of anticipating and attending to serious organizational risks. Healthcare is complex, and many organizations manage risks independently as a patchwork of risk management activities within horizontal or vertical silos. The result is that one type of risk may receive attention and resources while another more important risk goes undetected or unacknowledged. Consequences of ineffective management of risks range from organizational underperformance to catastrophic failures that could threaten the continued existence of the organization. (Caldwell, 2012)") (October 2014)

Welcome to the 'Study of Leading Indicators for Occupational Health and Safety Management Systems in Healthcare' website

This project, funded by the Ministry of Labour, will examine a new approach to strengthening the occupational health and safety system in healthcare settings - "Ontario's healthcare sector employs more than 800,000 employees with hospitals being the largest employer. Every day, healthcare workers encounter physical risks from repetitive lifting and moving, chemical risks, risks of infection and threats of violence. For the past five years the healthcare sector has ranked second highest for lost-time injury rates (injuries that result in lost time from work) among the 16 Ontario sectors, with female healthcare workers currently ranked the highest among all occupations for lost-time claims (WSIB, 2014). In addition, approximately $2.5B is spent yearly on occupational injuries (WSIB, 2012). Despite an increased focus on improving Ontario's Occupational Health and Safety System, the injury statistics are not improving significantly. One of the potential keys to changing this trend is the development of a culture of healthy and safe workplaces, including the effective utilization of leading indicators within Occupational Health and Safety Management Systems (OHSMS). Leading indicators are workplace characteristics that precede occupational health and safety outcomes and, if changed, are expected to change these outcomes. Using leading indicators to measure health and safety has been common practice in high-risk industries; however, this shift has not occurred in healthcare. Therefore, the aim of this study is to conduct a longitudinal study implementing leading indicators and evaluating the effectiveness of this intervention on improving selected health and safety workplace indicators" - (funded by the Ontario Ministry of Labour)

Adopting a Health & Safety Management System: A New Leadership Imperative

Joseline Sikorski (pdf)

CAN/CSA-Z1000-14 - Occupational health and safety management

"This is the second edition of CSA Z1000, Occupational health and safety management. It supersedes the first edition published in 2006. As a fundamental concept, and to identify the inclusiveness of an occupational health and safety management system, this Standard defines "occupational health and safety" as: the promotion in the workplace of the physical, mental, and social wellbeing of workers and the protection of workers from, and the prevention of, workplace conditions and factors adverse to their health and safety. Many organizations have a system in which the workplace parties are accountable for health and safety within their respective control or authority. When used in this context, CSA Z1000 provides a model for establishing, implementing, and maintaining an occupational health and safety management system. Such a system encourages a more systematic approach to meeting defined occupational health and safety objectives and increases awareness of health and safety in the workplace. It can also assist organizations seeking certification under federal, provincial, and sector-based certification programs (e.g., Certificates of Recognition)"
(Canadian Center for Occupational Health and Safety)

Health and Safety Management Systems - Pinnacle Enterprises Canada

Healthcare Health and Safety Management Systems, Christopher Lipowski CRSP - Links

Healthcare Safety Info-eLink™ - "Committed to Safe Patient Care Through Healthcare Occupational Health and Safety Management Performance Excellence"

"An Integrated Healthcare Safety Management System - The Link Between Staff and Patient Safety" An Innovative Total Quality Holistic Approach for Effective Healthcare Safety Management — Christopher J. Lipowski CRSP - (ppt)

Optimizing Safety Through Leading Indicators

by Carrie Young and Todd Lunsford | Sep 20, 2017, EHS Today

Overview of Best Practices in Occupational Health and Safety in the Healthcare Industry

(Volume 1 - Work Safe Alberta)

Leading Indicators for Workplace Health and Safety: a user guide

(Work Safe Alberta)

Safety Responsibilities for Supervisors


Successful health and safety management

Health and Safety Executive (pdf)

Does Poor Safety Equal Poor Management?

Does Poor Safety Equal Poor Management? - Terry L. Mathis | Nov 11, 2013 (EHSToday)

A New Mandate for Human Resources

Dave Ulrich - Harvard Business Review

Raising the Bar for People Practices: Helping All Health Organizations Become "Preferred Employers"

Graham S. Lowe, Healthcare Quarterly, 8(1) : 60-63

Transformational Leadership and Evidence-Based Management

Committee on the Work Environment for Nurses and Patient Safety - Ann Page, Editor,

Human Resource Management in Health Care: Principles and Practice

L. Fleming Fallon Jr., MD, DrPH, MBA, Bowling Green State University Charles R. McConnell, MBA, CM - ISBN-13: 9780763735319

The Inconvenient Truths About Canadian Health Care

Daniel Muzyka, Glen Hodgson, and Gabriela Prada - The Conference Board of Canada

Organizational Climate of Staff Working Conditions and Safety—An Integrative Model

Patricia W. Stone, Michael I. Harrison, Penny Feldman, Mark Linzer, Timothy Peng, Douglas Roblin, Jill Scott-Cawiezell, Nicholas Warren, and Eric S. Williams

Suicide Among Physicians Is A Public Health Crisis

Amitha Kalaichandran - (

Effects of Job Strain, Hospital Organizational Factors and Individual Characteristics on Work Among Nurses

Workplace Safety and Insurance Board (WSIB) of Ontario (pdf)

Workforce Reduction Practices in Canadian Hospitals

Kent V. Rondeau, University of Alberta; Terry H. Wagar Wilfrid, Laurier University - (pdf)

Burnout Among Health Professionals and Its Effect on Patient Safety

Audrey Lyndon, PhD (Agency for Healthcare Research and Quality)

The Rise of Toxic Leadership and Toxic Workplaces

Ray Williams, (Psychology Today - 01-27-2016)

Dirty hospitals: Hidden camera investigation

CBC Marketplace, (Jul 15, 2015)

Tackling Wasteful Spending on Health - The Organisation for Economic Co-operation and Development

On average, the loss to fraud and error is more than 6% of health expenditure and one third of OECD citizens consider the health sector to be corrupt or extremely corrupt (45% globally)

Researching the spread of fake news and its impact

"Researching the spread of fake news and its impact was the focus of a new report from MIT researchers on how rumours can spread faster and farther than the truth. Perhaps one of the more surprising findings is the suggestion that humans are a bigger issue in the spread of fake news than the bots that often get blamed" (CBC News, Mar 08, 2018)

The importance of human resources management in health care: a global context

Stefane M Kabene, Carole Orchard, John M H, Raymond Leduc, Human Resources for Health 2006, 4:20

Human Resources Professionals Association (HRPA)

The Human Resources Professionals Association regulates the HR profession in Ontario. It is committed to protecting the public and advancing its members careers and professional capabilities. In Ontario, HRPA issues the Certified Human Resources Professional (CHRP) and the Senior Human Resources Professional (SHRP) designations.

A Think Piece: How HR Caused Toyota To Crash

ERE MEDIA - By Dr. John Sullivan

Attendance Management

Stephen Bevan, The Work Foundation (pdf)

Management practices can make employees sick - The Leadership Factor

ACCIDENT PREVENTION January/February 2002 (PDF file)


World Health Organization (pdf)


European Agency for Safety and Health at Work (pdf)

On sick leave

Statistics Canada, April 2006 Vol. 7, no. 4

Nurse staffing and patient safety: current knowledge and implications for action

Jack Needleman, Harvard School of Public Health, Boston, MA USA and Peter Buerhaus, Vanderbilt University School of Nursing, Nashville, TN, USA -
International Journal for Quality in Health Care 15:275-277 (2003)

Patient Safety and Quality An Evidence-Based Handbook for Nurses

AHRQ Publication No. 08-0043)

Building a Future: An Integrated Strategy for Nursing Human Resources

The Nursing Study Corporation (pdf)

Introduction to the Global Human Resources Discipline

Society for Human Resource Management

Disability Management

Pinnacle Enterprises Canada

Keeping Patients Safe: Transforming the Work Environment of Nurses

National Academy of Sciences

Disability Management Parallels Positive Psychology in Work Organizations

Dr. Jasen M. Walker and Dr. Fred Heffner

Healthcare use before and after a workplace injury in British Columbia, Canada

J A Brown, P McDonough, C A Mustard, and H S Shannon
Occup Environ Med. 2006 June; 63(6): 396–403

Nursing Crisis: Retention Strategies for Hospital Administrators

Chan, C. C. A., McBey, K., Basset, M., O’Donnell, M. & Winter, R. (2004). Nursing Crisis: Retention Strategies for Hospital Administrators, Research and Practice in Human Resource Management, 12(2), 31-56.

Organizational safety: Which management practices are most effective in reducing employee injury rates?

Does Online Instruction Work?

Studies that look at the effectiveness of online training, compared to classroom-based learning, offer some conflicting results. Online training seems to be more effective for older, motivated students, while the classroom works best for younger low-achievers. There some lessons HR leaders can take away from the findings.
- Peter Cappelli, George W. Taylor Professor of Management and director of the Center for Human Resources, The Wharton School.

Participatory Action Training for Hospital Nurses Program to Prevent Musculoskeletal Disorders

(PDF file)

A Snapshot of Worklife Measurement in Canadian Healthcare Organizations:
Indicator Survey Results

Quality Worklife-Quality Healthcare Collaborative - June, 2009 (pdf)

Comparing Performance of Universal Health Care Countries, 2017

(The Fraser Institute - 2017)

U of T experts lead Lancet special report on Canadian health care

Stephanie Nixon (left) and Danielle Martin, both of University of Toronto, are the lead authors of the two commissioned papers in The Lancet's new issue looking at health policy in Canada - (February 23, 2018)

Canada's universal health-care system: achieving its potential

Danielle Martin, MD, Ashley P Miller, MD, Amélie Quesnel-Vallée, PhD, Nadine R Caron, MD, Bilkis Vissandjée, PhD, Gregory P Marchildon, PhD - The Lancet, (22 February 2018)

Human Resource Executive Online

HR Exectutive Online

Canadian HR Reporter

Thomson Reuters Canada Ltd.

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Healthcare Safety Info-eLink is a trademark (2007) of Pinnacle Enterprises Canada

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